Axynology

Legal

Service privacy policy

Preliminary version. This document is a template pending legal review and may change. Details in [brackets] will be completed in the final version.

Version: 1.0 · Last updated: 28/09/2026

This policy covers the data the bot processes on Instagram on behalf of each business. The website and our business relationships are covered by the website privacy policy.

Axynology is an automated Instagram customer service used by different businesses (our clients) to reply to people who comment on their posts or send them direct messages. This policy explains what data we process, what for, and how to ask for it to be deleted.

1. What data we process

  • From businesses that connect their account: the ID and @username of their Instagram professional account and the access permission Instagram gives us (stored encrypted).
  • From people who interact with those businesses: the public comments they leave on their posts (text, date and post), their Instagram ID and @username, and the direct messages they send to the business, including links to images or other attachments.

We never ask for or store passwords, payment details or identity documents.

2. What we use it for

  • Replying on behalf of the business: if you ask for a product's price in a comment, we send you a private message with that information and a link to the business's WhatsApp.
  • Not writing to you more than once about the same post within a short period.
  • Showing your direct messages to that business's customer service team so they can reply.
  • Internal, aggregated statistics for each business (for example, how many enquiries it received in the month).

Each business only sees the data of its own account. We do not sell data or use it for advertising. It is processed by Axynology, the business concerned, the technical providers that run the service (server, database and inbox) and Meta Platforms as the Instagram platform.

3. How long we keep it

While the business uses the service, or until deletion is requested, whichever comes first. If a business disconnects its account, we stop receiving its data and delete its access permission.

4. How to ask for your data to be deleted

  • Write to the business you talked to, or to axynology@gmail.com, with your @username and the business, and we will delete your data.
  • If you connected your account to this app, you can remove it from Instagram (Settings → Apps and websites); Instagram will send us the deletion request automatically at [https://hooks.axynology.com/meta/data-deletion].

Contact: axynology@gmail.com