Axynology

Legal

Refund policy

Preliminary version. This document is a template pending legal review and may change. Details in [brackets] will be completed in the final version.

Version: 1.0 · Last updated: [DD/MM/YYYY]

This policy forms part of Axynology's General Terms and Conditions. Capitalised terms have the meaning given there.

1. Who this applies to

Axynology provides services only to businesses and professionals (B2B). This policy is designed for that business-to-business relationship. It does not apply to consumers, with whom Axynology does not contract. If an applicable mandatory rule grants the Client a right not provided for in this policy, that right will be respected.

2. The general rule

Our prices are based on reserving time for each client and starting work as soon as payment is made. Therefore:

Item Refundable?
70% Advance Payment for a Project No, once Work has Begun.
30% balance of a Project No, once Delivery has been made.
Setup Fee for a Subscription No, once Work has Begun, even if Meta delays or refuses approval.
Monthly Subscription fees Periods that have started are not refunded. Partial months are not refunded or prorated, whether due to cancellation, non-use or suspension caused by the Client.
Additional work quoted and paid No, once started.
Third-party costs paid on the Client's behalf (domains, licences, paid templates, etc.) No, unless the third party refunds them to Axynology.

"Work Begins" means whichever occurs first of: (a) Axynology performing any task under the Order after receiving payment (kick-off meeting, analysis, request for materials or access, configuration, creation of accounts or environments, design, copywriting, development, or steps before Meta); or (b) 3 business days passing since Axynology received the payment, unless the delay is caused by Axynology.

3. When we do refund

We will refund the relevant amount in these cases:

  1. Cancellation before Work Begins. If the Client cancels in writing before Work Begins, we refund the amount paid less any payment-method fees we cannot recover and third-party costs already committed.
  2. Duplicate charge or billing error. We refund or credit the overcharged amount.
  3. We cannot start. If Axynology does not start work within 15 calendar days of payment for its own reasons (not due to missing Client materials, access or answers, nor Third-Party Platforms), the Client may cancel and we refund what was paid for that work.
  4. Termination by Axynology for convenience. If Axynology terminates a Subscription without cause (Terms §14.3), we refund the proportional part of fees paid in advance for periods after termination.
  5. Uncorrected defect. If Axynology cannot correct a justified defect in a Deliverable (Terms §19.1), we refund what was paid for the uncorrected defective item.
  6. Where required by applicable mandatory law.

Except in cases 2 and 6, Axynology may offer, and the Client may accept, a credit for future services instead of a refund.

4. Cases that do not give rise to a refund

For example, there is no refund for:

  • decisions, delays, restrictions, changes or outages of Meta or other Third-Party Platforms, including refusal of permission approval or restriction of the Client's account (see Terms §9; in case of permanent impossibility not attributable to the Client, the Client may terminate without an early termination charge, but without a refund of what has already started);
  • lack of business results (sales, messages, followers, rankings);
  • change of mind, change of provider or closure of the Client's business;
  • Client delays or lack of cooperation;
  • suspensions for non-payment, breach of the Acceptable Use Policy or chargebacks;
  • service interruptions within what the Terms provide (there is no availability guarantee unless agreed in writing).

5. How to request a refund

  1. Email axynology@gmail.com with the subject "Refund request", stating the Agreement No., the invoice and the reason.
  2. We will reply within 10 business days.
  3. If a refund is due, we will make it within 15 business days of confirming it:
    • via the same payment method where possible (for example, PayPal);
    • in crypto-assets, in the same asset and to an address stated in writing by the Client, for the nominal invoiced amount, less the network fee;
    • by bank transfer, to an account in the Client's name.
  4. Fees charged by payment methods for the refund that Axynology cannot recover are deducted from the amount, except in cases 2, 3 and 4 of section 3.

6. Chargebacks

Before opening a chargeback or dispute with your bank, PayPal or another platform, email us and give us 15 calendar days to resolve it. An unfounded chargeback is a material breach of the Terms (§5.9): we may suspend the service immediately, provide the platform with evidence of contracting and performance, and claim the amount plus costs.

7. Changes

We may update this policy under Terms §26. Changes do not affect payments made before they take effect.

Contact: axynology@gmail.com