Axynology

Legal

Acceptable use policy

Preliminary version. This document is a template pending legal review and may change. Details in [brackets] will be completed in the final version.

Version: 1.0 · Last updated: [DD/MM/YYYY]

This policy forms part of the General Terms and Conditions and applies to the Client, its team and anyone using Axynology's services with its credentials (bot, panel, inbox, websites, automations). Its purpose is to protect end customers, our clients, Axynology and everyone's Instagram/WhatsApp accounts from sanctions by Meta.

1. Comply with the law and platform rules

The Client must use the services in compliance with:

  • the law applicable to its business and customers (consumer protection, price indication, advertising, e-commerce, data protection, intellectual property, tax, international sanctions);
  • the Terms of Use, Community Guidelines, Commerce Policies and other policies of Instagram, Facebook and WhatsApp, and Meta's messaging policies (for example, the response time windows and the limit of one private reply per comment);
  • the terms of other providers on which the services depend.

2. Prohibited products and activities

The services may not be used to promote, sell or offer, among others:

  1. products or services that are illegal in the Client's country or its recipients' country;
  2. weapons, ammunition, explosives and their regulated accessories;
  3. drugs, controlled substances, prescription medicines and products marketed with false or unauthorised health claims;
  4. tobacco, e-cigarettes and related products, alcohol or gambling where Meta's policies or the law prohibit or restrict them and their requirements are not met;
  5. counterfeit products, unauthorised copies or items infringing third-party rights;
  6. sexually explicit content or sexual services;
  7. pyramid schemes, "get rich quick" offers, investments or crypto-assets with promised returns, loans or financial services without the required authorisation;
  8. false documents, personal data, or bought or sold accounts or followers;
  9. protected animals or species and other products prohibited by Meta's Commerce Policies;
  10. any product or activity involving persons or countries subject to applicable international sanctions.

3. No spam or manipulation

It is not permitted to:

  • send unsolicited or bulk messages beyond what Meta's rules allow (the bot only replies to people who comment or write);
  • generate fake comments, use automated accounts or buy engagement to trigger the bot;
  • use the services to harass, threaten or pester people who do not want to receive messages;
  • circumvent Meta's limits, filters or time windows, or try to send messages through unofficial channels.

4. No deceptive practices

It is not permitted to:

  • show false or misleading prices, conditions, stock, delivery times or promotions, or change the price once the person reaches WhatsApp without justification ("bait and switch");
  • impersonate another person, company or brand;
  • conceal that replies are automated where the law requires disclosure, or remove that disclosure if Axynology includes it;
  • make false claims about health, results, certificates or reviews.

5. Privacy and data

It is not permitted to:

  • use the bot or inbox to request sensitive data (health, ethnic origin, religion, sexual orientation, biometric data, full financial data such as card numbers or passwords, etc.);
  • extract, copy or sell Instagram users' data, or use it for purposes other than serving those people;
  • process minors' data contrary to applicable law.

6. Security and technical use

It is not permitted to:

  • access or attempt to access other clients' data or accounts, or unauthorised parts of the systems;
  • probe for vulnerabilities, run load tests or scans without Axynology's written authorisation (vulnerabilities may be reported to axynology@gmail.com);
  • introduce malicious code or use the services to distribute it;
  • share user accounts between people, or give access to third parties outside the Client;
  • copy, decompile or reverse-engineer the software, except to the extent mandatory law permits;
  • overload the services in a way that affects other clients.

7. What Axynology does in case of a breach

Depending on severity, and without prejudice to other rights, Axynology may:

  1. ask the Client to remedy the situation within a set time;
  2. remove or disable the affected content, product or message;
  3. suspend the service immediately, in whole or in part (Terms §13);
  4. terminate the Agreement immediately in serious or repeated cases (Terms §14.4);
  5. inform Meta, other providers or the authorities where required by law or necessary to protect third parties.

Suspensions or terminations for breach of this policy do not give rise to a refund, and the Client is liable for the damage and penalties it causes (Terms §21).

8. Reporting

To report misuse of the services, email axynology@gmail.com with the subject "Abuse".

Contact: axynology@gmail.com